Customer Service Course
Introduction & Importance
Customer service excellence is the key to business success. This course equips learners with the skills to handle customer queries, complaints, and service enhancement strategies.
Detailed Course Curriculum
Introduction to Customer Service
Understanding customer needs
Role of customer service in business growth
Effective Communication Skills
Active listening and empathy
Verbal and non-verbal communication
Handling Difficult Customers & Conflict Resolution
Managing customer complaints professionally
Conflict resolution strategies
Customer Relationship Management (CRM)
CRM software training (Salesforce, HubSpot)
Customer data management and analysis
Service Quality & Business Growth
Measuring customer satisfaction
Strategies for enhancing service quality
Industry Relevance & Career Opportunities
Customer service representatives, support managers, and CRM analysts play vital roles in companies ranging from retail to IT services.
Practical Applications & Case Studies
Real-world customer interaction simulations
Role-playing customer service scenarios
Advanced Concepts & Specialized Skills
AI-powered chatbots in customer service
Omnichannel support strategies
Assessment & Certification
Exams, role-playing activities, and customer satisfaction surveys
Certification in Professional Customer Service
Conclusion & Future Scope
Exceptional customer service skills enhance employability and ensure long-term business success.
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